Judges praised the company’s strong customer satisfaction, relentless product innovation, and bold strategic moves, but most notably, its acquisition of Jigsaw Business Solutions.

Customer-experience at the core
Tillo’s customer-first ethos was central to its winning entry, underpinned by a 99.9% customer satisfaction score and the recent achievement of Customer Service Excellence certification as the first platform of its kind to do so. 

Judges highlighted Tillo’s “strong customer service score” and “evidenced commitment to customer needs.” The company’s deep-rooted values and proactive support culture continue to differentiate its service in an increasingly competitive market.

Leading with innovation
The panel was also impressed by Tillo’s constant evolution. Over the past year, the platform introduced several industry-first solutions, including International Payments, which enables multi-currency transactions from a single float, and Tillo StoreFront, a white-label gift card mall that allows B2C distribution without in-house development. 

As one Judge noted, the submission “detailed the development of their systems to meet customer needs,” while another called the entry “impressive.”
These developments demonstrate how Tillo listens, adapts, and leads through technology, with it being a key reason for the market leadership and enduring relevance.

Strategic growth
The March 2024 acquisition of Jigsaw Business Solutions marked a pivotal step in Tillo’s growth, transforming it into a more full-service provider. 

The move combines Tillo’s global reach and API strength with Jigsaw’s bespoke program management and brand expertise. 

A judge commented that the acquisition reflects a “good move towards a more full-service approach,” reinforcing Tillo’s claim to be a “transformative force” in the space.

Beyond technology
Beyond platforms and products, Tillo invests in people, community, and industry progress. 

With 110+ employees across three continents, the company contributes to industry initiatives like the GCVA Fraud and Security Working Group, self-funds impactful research, and holds ISO accreditation to ensure the highest standards. 

These efforts embody Tillo’s role not just as a service provider, but as a trusted, long-term partner.

Well-earned
From its intuitive API to its industry-defining customer service, Tillo continues to redefine what great service looks like. As the judges concluded, it is a “good solution, with currency automation and strong customer service”.

Tillo’s 2024 award win validates its mission to set a global standard in the rewards and incentives industry. With bold plans and a growing global footprint, the company’s journey is only just beginning.

Figures, quotes, and testimonials are accurate as of the 2024 Incentive Awards submission period.