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70% of EAP calls are about mental health

70 percent of individuals that contacted benefits provider Unum, as part of its Employee Assistance Programme (EAP), wanted help with mental health problems.

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The information, provided by Unum’s partner Lifeworks, showed that anxiety and depression were the most common of these calls (66 percent), followed by problems caused by relationship issues (13 percent) and bereavement (nine percent).


Of those who used the EAP, 60 percent of those with mental health issues were offered counselling and 92 percent went on to see their mental health improve as a result.


Ambika Fraser, head of propositions at Unum, said: “We took the decision to analyse and release these figures to increase awareness of the invaluable support that’s available to hundreds of thousands of UK workers.


“We’re committed to reducing the stigma around mental health concerns and hope the high success rates will encourage more to seek help when they need it.”


The other main reasons for contacting the EAP were legal problems (14 percent) and practical problems (14 percent), such as caring responsibilities.

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