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Two-thirds of zero-hours workers want jobs with guaranteed hours

A poll by the TUC shows that two-thirds (66%) of zero-hours workers would rather have a contract with guaranteed hours. And just one in four zero-hours workers (25%) say they prefer being on zero-hours contracts.

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The survey shows that the main reason people are on zero-hours contracts is because it is the only type of work available to them. More than half of zero-hours workers (53%) are thinking about quitting their job over the coming year.


The polling also found that many zero-hours workers are missing out on basic rights at work:


  • Only one in eight (12%) say they get sick pay.
  • Only one in 14 (7%) would get redundancy pay.
  • Two-fifths (43%) say they don’t get holiday pay.
  • Half (47%) say they do not get written terms and conditions.
  • Just one in 20 (5%) say they have the right to a permanent contract after working the same hours consistently.


More than half (51%) of zero-hours workers have had shifts cancelled at less than 24 hours’ notice. And nearly three-quarters (73%) have been offered work at less than 24 hours’ notice.


Most zero-hours contract workers (59%) want more hours. The majority (54%) say they find it difficult to pay bills because they can’t get enough work. But any requests for additional shifts are as likely to be rejected as accepted.


Nearly two-fifths (38%) of zero-hours workers say they wouldn’t be able to cope with an unexpected bill of £500.


Median pay for a zero-hours worker is a third (£3.50) less an hour than for an average employee.


The TUC says the government should clamp down on zero-hours working in its forthcoming response to the Taylor Review.


The TUC estimates that zero-hours working costs the exchequer £1.9bn a year, because zero-hours contract workers earn significantly less than regular employees and therefore:


  • pay less tax;
  • pay less National Insurance; and
  • are more reliant on tax credits.


The TUC general secretary, Frances O’Grady, said: “Most people on zero-hours contracts are not on them by choice. They’d much rather have the security of guaranteed hours and the same rights as employees.


“The so-called ‘flexibility’ these contracts offer is one-sided. Many zero-hours workers have shifts cancelled at the last minute. And lots are struggling to make ends meet.


“Now’s the time for the government to ban zero-hours contracts, as they have done in other countries like New Zealand. Every job should be a great job – but far too many workers in the UK are being treated like disposable labour.”

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