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Helpdesk Consultant

£20,000-£25,000

Surrey, United Kingdom

Hours

08:30am to 5:30pm (Mon to Thurs) 08:30am to 5.00pm (Frid)

Location Horley

 

Are you:

  • Working in Payroll?
  • Bored & looking for a challenge?
  • Proficient at using Excel, Word and Outlook
  • Punctual and professional
  • Able to multi-task and prioritise work load
  • Able to work under pressure and to tight deadlines
  • Experienced working within a customer service environment

If so please get in touch!

 

This role involves providing day-to-day support to users of Payrite. The Helpdesk Consultant is responsible for the speedy, efficient and professional resolution of client queries whilst building and maintaining good relationships with the clients.

The major areas of responsibility are:

  • Dealing with client queries on the phone
  • Dealing with client email queries
  • Support of Payrite Consultants, including investigating issues, requesting data and supporting on-site activities
  • Assisting Account Managers with client queries
  • Supporting the Bureau with Payrite queries
  • Hosted environment maintenance

Secondary responsibilities are:

  • Ad hoc reporting for management
  • Sending e-shots
  • Possible client training over the phone dialled in

A Payroll qualification is desirable or the equivalent experience.
Please note, your own transport is required due to the location of the office.

 

Please apply by email

Email address for applications:

careers@fmpglobal.com

Questions

Q1

Please summarise what has attracted you to this role?

Q2

What qualities can you bring to the role and our organisation?

Q3

What is your approximate realistic salary requirement?

Helpdesk Consultant
SectorPayroll
Job TypePerm
Shard Media Group
Job ID3800

Reward Strategy

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reward-strategy.com - an online news and information service for the UK’s payroll, reward, pensions, benefits and HR sectors. reward-strategy.com is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Reward Strategy is committed to diversity in the workplace.
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