Ahead of the Autumn Update 2019, Ben Hancock, head of payment services at The London School of Economics and Political Science, takes part in a 60 second interview.
Hancock will be speaking at the conference, taking place on December 5th at the Hilton London Bankside.
Reward Strategy (RS): What has been the story of your career so far?
Ben Hancock (BH): “Like many I ended up in payroll by accident, having started my career on the accountancy route and, due to organisational restructure was, happily put on the payroll path. That was 20 years ago and I haven’t looked back.”
RS: What do you think has been the most visible change to the payroll and HR profession in the last year?
BH: “The industry seems to be getting on board with AI and robotic process automation, which will be a hugely useful tool in automating manual processes and dealing with customer service.”
RS: What do you think are currently and will be the biggest trials facing payroll professionals?
BH: “Something we are facing is globalisation making the world smaller and the role of the payroll professional is becoming larger and more complex, with more and more of us now being exposed to payroll across borders.”
RS: What is going to be the biggest area of investment for your payroll function in the next 12 months?
BH: “System development is an area we are interested in looking at over the next year or so.”
RS: Without giving too much away, what two things will delegates learn from your session?
BH: “Hopefully, delegates will get an insight of the importance of international compliance, cultural issues and an understanding that no amount of planning is enough when managing global payrolls.”
RS: What other sessions are you looking forward to at this year’s Autumn Update?
BH: “The Payroll Update is always a good one.”